REVELFLOW

Privacy Policy

This Privacy Policy explains how EVYNTRA SRL ("we", "us") collects, uses, and protects information when you use the RevelFlow website and services (the "Service").

Last updated: March 23, 2026

1. Controller

The controller for the processing described on this page is EVYNTRA SRL, Bucharest, Romania, CUI 53935796, VAT RO53935796. For privacy questions, requests, or complaints to us, contact support@revelflow.com.

2. Data we may process

Depending on how you use the Service, we may process:

  • Contact data you provide when you email or otherwise contact us.
  • Technical and usage data such as IP address, timestamps, browser or device information, and basic request logs.
  • Conversation data such as prompts, chat messages, selected market or region, and generated outputs when you use the assistant.
  • Session and preference data such as a session identifier cookie and local or session storage used to operate the chat interface and save browser-side preferences.
  • Support data such as your requests and correspondence.

3. Purposes and legal bases

  • Provide and operate the Service, including shopping recommendations and chat responses. Legal basis: contract or steps requested before entering into a contract, where applicable.
  • Security, abuse prevention, rate limiting, and debugging. Legal basis: our legitimate interests in operating a secure and reliable service.
  • Remember essential session and preference settings. Legal basis: our legitimate interests and strictly necessary storage for service functionality.
  • Respond to support or contact requests. Legal basis: contract, pre-contractual steps, or our legitimate interests in handling communications.
  • Comply with legal obligations. Legal basis: compliance with applicable law.

4. Recipients and processors

We may share relevant data with service providers that help us operate the Service, including:

  • Hosting and infrastructure providers.
  • OpenAI, which we use for moderation and AI-generated chat responses.
  • Other technical providers used to support specific features, security, or content delivery.
  • Courts, regulators, or public authorities where required by law.

5. International transfers

Some service providers may process data outside Romania or the European Economic Area, including in countries such as the United States. Where required, we rely on adequacy decisions, standard contractual clauses, or similar legal safeguards.

6. Retention

We keep personal data only for as long as necessary for the purposes described above. Browser-side chat state may persist until you close your session or clear browser storage, essential cookies may persist for a limited period, and security, support, or legal records may be kept longer where required.

7. Cookies and local storage

We use essential cookies and browser storage needed to operate the site, protect the service, remember session information, and save basic preferences such as market selection and browser-side chat state. We do not describe non-essential marketing cookies on this page because they are not part of the current setup.

8. Your rights

Subject to applicable law, you may have the right to request access, rectification, erasure, restriction, portability, or to object to certain processing. Where processing relies on consent, you may withdraw that consent at any time without affecting past processing.

To exercise rights, contact: support@revelflow.com.

9. Complaints and supervisory authority

You may also lodge a complaint with your local supervisory authority. If you are in Romania, the competent authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP).

Official website: www.dataprotection.ro.

If you are an EU consumer and have a complaint about the Service, please contact us first at support@revelflow.com so we can try to resolve it directly.

10. Contact details

Company
EVYNTRA SRL
CUI
53935796
VAT
RO53935796
Email
support@revelflow.com
Address
Bucharest, Romania